April 12, 2017

Quote of the moment

After what amounts to a decades-long series of disasters, the American aviation industry is finally in a good place. Overcapacity and fare wars have been eliminated, redundant staff is gone, and with the economy improving, people are buying plane tickets again.

Which is exactly how United Airlines found itself dragging an unwilling customer off an overbooked flight to Louisville, Kentucky, incurring a massive PR fiasco and reminding us that the industry is likely to bounce forever between exploitative and unprofitable.