quote of the moment

"Only after I have spent every spare hour on craigslist—browsing the ads, tracking the spam, reading the help forums, contacting users—do I finally begin to grasp something of [Jim Buckmaster's - CEO of craigslist] situation. The truth is that a lot of people complain about craigslist. Buckmaster is correct that few of them complain about the design. They complain about spam, they complain about fraud, they complain about the posting rules, they complain about the search, they complain about uploading images. They complain about every way a classified transaction can go wrong. They seldom complain about amazing new features they imagine they might possibly want to use, because they are too busy complaining about the simple features they depend on that don't work as well as they'd like. By eliminating marketing, sales, and business development, craigslist's programmers have cut out all the cushioning layers that separate them from the users they serve, and any right they have to teach lessons in public service comes from the odd situation of running a company that is directly subservient only to the public. Here's the lesson: The public is a motherfucker."

 

-- gary wolf